Hello! My name is Mark and I am the Customer Service Manager for DGCOS. I’m sorry I hadn’t seen this thread sooner.
Firstly. Hurst, I’m sorry you have had a poor experience with one of our members. I can assure you DGCOS has some of the highest accreditation standards in the industry. We ask all prospective installers to undergo both a 12-point inspection and on going monitoring of customer satisfaction surveys for every one of the jobs they complete. That said, we accept that there are occasions when even the most reliable of installers make mistakes or let standards slip and that’s why we are here.
May I ask, did you contact us to lodge a complaint against the installer? I’d be more than happy to follow this up for you. If it is resolved already, what action did the installer take to resolve the situation?
Rozdumonde, it sounds like you have also had a poor experience. Please give me a call on: 0345 053 8975 so I can support you in resolving the issue. Our service is free of charge.
To answer the original question: DGCOS offers any customer of an installer displaying our logo a very simple promise: That you will never be left disadvantaged, from signing the contract until the end of the warranty. If you experience any issues, we’ll provide a free service to make sure that any issue is resolved or you are adequately compensated. This year more than 78% of complaints have been resolved within 7 days. To learn more about how DGCOS protects consumers visit the dgcos website.
There are of course many credible and reliable installers available that aren’t yet accredited by our scheme. However please make sure that you ask what protection is available should something not go to plan and where possible get references from previous customers.
If you have any questions please don’t hesitate to contact our team on 0345 053 8975
Customer Service Manager