How do you go about finding a reliable computer repair technician?
1. Get a recommendation
Most computer technicians work in a local area, so ask neighbours, friends and family for the details of one they've had a good experience with. Check the reviews on Which? Local too.
To avoid a last minute panic, ideally try to note down details of a recommended repairer before computer disaster strikes.
2. Ask questions
Once you have a shortlist of traders, call them and check the following:
- Do they charge a diagnosis fee?
- Do they charge by the hour or by the job?
- What will happen to your data? If they are wiping your operating system for instance, will they back up your data first? Or do they expect you to have done it?
- What if the problem persists? Before you hand over your computer ask if they will charge if the problem reoccurs once you get home.
Get at least three quotes for labour and parts before work begins.
Never pay upfront. Wait until you are satisfied that the job has been completed.
Also, tell the computer repair technician that they must ask your permission if the cost of the work will go over a certain price.
4. Replacement hardware or software
Ask the computer repair technician to call you before replacing any software or hardware – you may need to check if you risk losing data.