If you’ve received poor service from a garage (aggressive sales practices, damage to your vehicle or being charged over the odds), this step-by-step guide will help to resolve the issue.
What to do if you receive poor service from a garage
1. Speak to the garage
2. Write a letter of complaint
3. Contact Motor Codes
4. Go to the small claims court
Visit our Consumer Rights website
For extra detail on each part of this four-step process, visit our Consumer Rights website: How do I complain about poor garage service?
You may also find these template letters helpful: