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What to do if you receive poor service from a garage


If you’ve received poor service from a garage (aggressive sales practices, damage to your vehicle or being charged over the odds), this step-by-step guide will help to resolve the issue.

A garage mechanic repairing a car

What to do if you receive poor service from a garage

1. Speak to the garage

2. Write a letter of complaint

3. Contact Motor Codes

4. Go to the small claims court


Visit our Consumer Rights website

For extra detail on each part of this four-step process, visit our Consumer Rights website: How do I complain about poor garage service?

You may also find these template letters helpful: