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How much does it cost?

We contacted Which? Local-recommended traders to find out how much standard jobs should cost and how quickly they should be completed. Armed with this information, you’ll feel confident about hiring traders and be better equipped to spot when things aren't right.

Issue 11 - Domestic appliance repairs: how much should you pay?


We surveyed recommended domestic appliance repair engineers to find out how much you should spend on 12 common jobs and how long they should take to complete.

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We asked Which? Local-recommended domestic appliance repair traders to complete a survey about the cost and completion time for 12 standard repair jobs on washing machines, dishwashers, fridges, ovens and tumble dryers.

Armed with this information, you'll know what questions to ask, roughly what price you can expect to pay and how long jobs should take when hiring someone to repair an appliance.

Domestic appliance repair prices and completion times

All of our prices include labour and materials but exclude VAT.

JobTypical price quotedPrice rangeTypical time to complete job
Survey conducted in July 2012.
Washing machine – supply and fit new door seal£75£69-£890.5-1 hour
Washing machine – supply and fit new motor brushes£69£55-£860.5-1 hour
Washing machine – supply and fit new motor £200£175-£2391 hour
Washing machine – supply and fit new pump£85£72-£920.5-1 hour
Electric fan oven – supply and fit new element£76£72-£850.5-1 hour
Electric fan oven – supply and fit new thermostat£75£71-£901 hour
Tumble dryer – supply and fit new heating element£89£80-£990.5-1 hour
Fridge – supply and fit new thermostat£75£67-£960.5-1 hour
Dishwasher – supply and fit new pump£89£81-£1100.5-1 hour
Dishwasher – supply and fit new motor£180£151-£2181-2 hours
Dishwasher – supply and fit new heating element£120£95-£1601-2 hours
Fridge freezer – supply and fit new door seal/gasket£78£66-£1000.5-1 hour

Domestic appliance repair jobs: trader tips

In addition to the pricing and completion time information, the recommended appliance repair technicians who participated in our survey also shared some helpful advice.

General advice

  • We asked traders to quote for a standard, mid-range Best Buy appliance. Of course, the price of parts will vary for different makes and models of appliance.
  • Domestic appliance repairers usually charge a call-out fee, as well as an hourly rate. Make sure that you ask about call-out charges up front so there are no nasty surprises later.
  • Most traders can offer you a choice between genuine parts (manufacturer approved) or ‘pattern’ parts (generic parts). Genuine parts can be twice the price.
  • Make sure new parts come with a warranty.

 

Research methodology

In July 2012, we sent a survey to all Which? Local traders in the Domestic appliance repairs and suppliers category with a rating of three stars or more and an email address.

28 domestic appliance repair traders responded to the survey. Using their experience and expertise, they answered questions about the cost of popular jobs, and how long they should take to complete.

Read more about the methodology

Job: washing machine – supply and fit new motor
Motors are quite expensive to supply and fit.

In some cases, it might be more cost effective to scrap the machine and buy a new one.

Buying a reconditioned motor could save you money. Ask your trader if this is an option.

Job: dishwasher – supply and fit new motor
This is an expensive job so it may not be economical to repair.



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